Lost or Stolen Credit Card/Debit Card Information

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Credit Card & Debit Card Information

My TSB Credit Card Alerts Registration

Card Alerts

Receive a text message or email when your card is used.

Set custom alerts for transaction types and dollar amounts for:

  • Approaching credit line
  • Purchases over a selected amount
  • Purchases outside of selected states
  • International purchases
  • Online and phone purchase where the card is not physically present
  • Declined transaction

You may change your alert preferences at any time.

Visa Purchase Alerts

Sign up today for security and peace of mind with VISA Purchase Alerts!  Visa will send you real-time text or e-mail alerts when you pay with your card.

1 Actual time to receive a transaction alert is dependent on wireless service and coverage within area.

2 A qualified transaction is any transaction routed through VISA.

Visa Purchase Alerts may not be available in all areas.  Account activity qualifying for VISA Purchase Alerts may vary by issuer.  Third party data & messaging rates may apply.


After Hours Numbers:

Credit Card Balances Website Link - (800) 343-1548
Lost/Stolen Credit Cards - (800) 556-5678
Lost/Stolen ATM or Debit Cards - (800) 791-2525
Merchant Card Processing Services - Contact Mary Ann Hines - (865) 430-1782


Important Disclosures for transactions made using Debit Cards issued on Consumer Accounts ONLY:

For more information on Tennessee State Bank Card Services:

Personal Credit Cards
Business Credit Cards