Telephone Banking

TSB TENNESSEE STATE BANK
TELEPHONE BANKING SYSTEM
865-908-BANK (2265)
877-908-4TSB (4872) Toll Free
 
We are proud to offer you Telephone Banking by touch tone and voice response, 24 hours a day, and 7 days a week at no additional cost to you. 
 
Enhanced features to our system will allow you to transfer funds between your accounts, stop payment, get account information by email, and activate a debit card. You will also be able to change your Telephone Banking PIN, transfer to a Customer Service Representative to get information about your CD, IRA, and loan accounts.
 
PIN Information
  • If a PIN is not established within 90 days from the date of account opening, your Telephone Banking access will be deactivated for your protection. 
  • Once you have established your Telephone Banking access, you must use it at least once every 180 days or access will be deactivated. 
  • You are allowed three attempts to input your PIN correctly before you are locked out of the system for security purposes. 
You may reactivate Telephone Banking access as well as get further information about your account(s) by calling a Customer Service Representative at (865) 453-7011 or (877) 908-9872. 

1     ACCOUNT BALANCE (Checking and Savings)                                                                                 
 
2     ACCOUNT HISTORY (Checking and Savings)
 
3     TRANSFER FUNDS (Immediate Funds Transfer)
 
4     DEBIT CARD ASSISTANCE
o Change Debit Card PIN or Activate a Debit Card
o Report a Lost or Stolen Debit Card
o Speak to a Card Services Representative
 
5      STOP PAYMENT
o Submit a Stop Payment by Specific Check
o Submit a Stop Payment by Check Range
o Stop Payment Inquiry
 
6      MERCHANT CHECK VERIFICATION

7      GET ACCOUNT INFORMATION by EMAIL
 
8      PIN MAINTENANCE
o Change your Telephone Banking PIN
 
9      MORE OPTIONS
o Opt In or Opt Out of Overdraft Service
o Learn More about TSBFraudWatch
o Get Information about your CD and IRA Accounts
o Get Information about your Loan Account
 
                              SHORTCUT OPTIONS                                                                                                                                             
Press 0  Customer Service Representative 
Press 1*  Help Menu 
Press 3*  Go to Main Menu
Press 5*  Skip 
Press 8*  Switch to Voice Response
Press 9*  Access Another Account 
Press *  Return to Previous Menu 
Press #  Repeat an Option 
Press 7*  Hang Up / End Call 


 

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