Telephone Banking

TSB TENNESSEE STATE BANK
TELEPHONE BANKING SYSTEM
865-908-BANK (2265)
877-908-4TSB (4872) Toll Free
 
We are proud to offer you Telephone Banking by touch tone and voice response, 24 hours a day, and 7 days a week at no additional cost to you.
 
Enhanced features to our system will allow you to transfer funds between your accounts, stop payment, get account information by email, and activate a debit card. You will also be able to change your Telephone Banking PIN, transfer to a Customer Service Representative to get information about your CD, IRA, and loan accounts.
 
1     ACCOUNT BALANCE (Checking and Savings)                                                                                 
 
2     ACCOUNT HISTORY (Checking and Savings)
 
3     TRANSFER FUNDS (Immediate Funds Transfer)
 
4     DEBIT CARD ASSISTANCE
o Change Debit Card PIN or Activate a Debit Card
o Report a Lost or Stolen Debit Card
o Speak to a Card Services Representative
 
5      STOP PAYMENT
o Submit a Stop Payment by Specific Check
o Submit a Stop Payment by Check Range
o Stop Payment Inquiry
 
6      MERCHANT CHECK VERIFICATION

7      GET ACCOUNT INFORMATION by EMAIL
 
8      PIN MAINTENANCE
o Change your Telephone Banking PIN
 
9      MORE OPTIONS
o Opt In or Opt Out of Overdraft Service
o Learn More about TSBFraudWatch
o Get Information about your CD and IRA Accounts
o Get Information about your Loan Account
 
                              SHORTCUT OPTIONS                                                                                                                                             
Press 0  Customer Service Representative 
Press 1*  Help Menu 
Press 3*  Go to Main Menu
Press 5*  Skip 
Press 8*  Switch to Voice Response
Press 9*  Access Another Account 
Press *  Return to Previous Menu 
Press #  Repeat an Option 
Press 7*  Hang Up / End Call 


 

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