Debit Card Security
(877) 662-8076 (24/7 support)
Your account security is important to us. That’s why we are continually working to detect fraudulent activity and bring you new tools like TSB FraudWatch to safeguard your account. As a TSB debit card customer, you are automatically enrolled and alerted to any suspicious activity on your TSB debit card.
TSB FraudWatch monitors transactions on your debit card for potential fraud. TSB FraudWatch looks at many variables when determining if a transaction is suspicious and potentially fraudulent. If we identify a transaction or transactions that may be fraud, we may verify the transaction by the following alerts:
- TSB FraudWatch App. Download our app from the Google Play (Opens in a new Window) (Opens in a new Window) (Android phones) or Apple Store (Opens in a new Window) (iPhones). By using the TSB FraudWatch app, you can check for pending notifications, check your notifications history or change your card status from active to block in the event that you have lost your card or definitely suspect fraud. If you use the TSB FraudWatch App, you will not receive the text messages or voice delivery notifications. However, emails will always be sent.
- SMS (text message) delivery. “TSB FraudWatch Alerts” (short code 47334) will report the payee and payment amount to you and ask if you authorized the transaction. The reply is YES or NO. You may also reply HELP for help or call (877) 662-8076. You may also opt out of future texts by replying STOP.
- Voice delivery. You will receive a voice response message with details regarding the suspected fraud transaction. You will be asked to press 3 if the transaction is unauthorized or to press 7 if the transaction is authorized. This delivery method will only be used in the event that you do not use the app, we do not have a mobile phone number on file or if you opt-out of receiving SMS text message alerts.
- Email delivery. "TSB FraudWatch Alert” will be sent from Tennessee State Bank with details about the suspicious transaction. The customer will be asked to call 877-662-8076 to verify the transaction. Emails will always be sent.
We are excited about this new fraud detection tool and hope that you will find it beneficial in protecting your account. If you have any questions about this new service, please call Card Services at (865) 429-2273. Please click here (Opens in a new Window) (Opens in a new Window) for TSB FraudWatch Frequently Asked Questions.