Online Banking

Tennessee State Bank’s NetTeller Online Banking service gives you "Banking at its Best"SM, making banking more convenient as you are able to access anytime, from anywhere.  This standard service is free to all of our personal banking and business banking customers and the features are as follows:

  • Registration may be made online - Enroll Now for Online Banking.    Once we receive your enrollment, we will process your request, and supply you with your NetTeller User ID number and initial password in a separate mailing.   
  • Access is 24 / 7 / 365
  • View real time account balances and transactions on TSB accounts
  • View and print check and deposit images
  • Transfer funds between TSB accounts
  • Pay TSB Loan payments
  • Place stop payments
  • Pay bills online & set up one-time or recurring payments
  • Order Checks  
  • Access up to 6 months of previous monthly statements;  up to 18 months of bank statements if you sign up for/receive eStatements. 
  • Download and export account information to various personal money management software programs on your computer
  • Contact our Electronic Banking Department through secure email
  • Sign up for Mobile Text Banking & eStatements
  • Set up personal account alerts to be received by email or text  
  • Business Banking customers have other plans available for online banking.  Go to Cash Management to review upgrades.  

Security 

Your online banking account will be protected by multiple layers of protection. You will be asked to select a personal image, enter three specific secret questions and provide your phone number and provider when you log in for the first time.  This information will be used later to further identify that you are the customer verified for access to your online banking account and certain actions will have the system prompt you to enter secret questions or a one-time passcode sent to your mobile device.    

How to login 

  • Login on the Tennessee State Bank's web site or Enroll for the service.
  • Enter your NetTeller User ID and submit.
  • Your first time login will require you to accept the Electronic Banking ESIGN Disclosure and Consent Agreement 
  • Verify your Personalized Image and enter your NetTeller Password and submit.  
  • Click on the Reset Password Button if you do not remember your NetTeller Password.  
A listing of the accounts accessible through NetTeller will be displayed. Next to each account is a drop-down menu with the list of activities available for each account.

Viewing Account Information 

After you have logged in using the appropriate access codes, click on the drop down menu next to the appropriate account.  For transactions that have cleared your account since the last statement cycle, select Transactions.  A listing of deposits and withdrawals since your last statement will appear.

Transactions can be viewed since last statement, 7 days, 15 days, 30 days or all of the transaction history available (12 months).  Click on the range you wish to view.  You can also download account information under the Download tab by choosing the account for download, the download range, and the download format using the drop down options. 


Transferring Funds 

Select Transfers from the drop down menu next to the account from which you want the funds debited.

  • Select the account you would like to transfer funds from and to
  • Specify the amount to transfer.
  • Select One Time or select the frequency and date(s) the transfer is to be made.
  • A Transfer  Confirmation Number is given for the transfer 

The cut-off time for funds transfers is 9:00 p.m. ET on each business day, but may be extended depending on processing times. Transfers entered after this time will be processed the following business day.  The term business day is defined as Monday through Friday, excluding Saturday, Sunday, & federal bank holidays.  


Adding Stop Payments 

You should pull up your accounts by clicking on the Accounts Tab on NetTeller.  Select an option beside the account and select Stop Payments.  Stop Payment orders through TSB NetTeller Online Banking are for checks only!  You must call or stop by a branch in order to file a stop payment request for ACH, electronic debits and debit card transactions or checks that you are aware will be converted to an ACH.  A Stop Payment fee of $33.00 will be assessed to your account for any stop payments you request.  

Fill in all required fields under New Stop Payment. Click Submit.

To view stop payments already placed on an account, select Current under the Stop Payments tab from the NetTeller bar.  Please refer to the TSB NetTeller Online Banking Agreement and Bill Pay Agreement for information on canceling or stopping bill payments and checks.   


Option Tab 

You can make the following changes to your online banking account by accessing the Options Tab: 

  • Change your Email Address
  • Change your Mobile Phone Number used for text alerts
  • Change your Wireless Provider Address  
  • Change or Setup your Password Reset Question
  • Change your Watermark (personalized image)
  • Change your NetTeller User ID 
  • Change your NetTeller password
  • Change your Account Names to pseudo names (does not change account numbers)
  • Change your Display Options
  • Set up Alerts by events, balance, item or a personal alert
  • Set up Mobile Settings for Mobile Text Banking  


Mobile Text Banking 

How to sign up for Mobile Text Banking:

Mobile Banking Text (SMS) or Text Banking is also available for customers. This solution is ideal for customers who do not own mobile devices with internet capability but do have mobile devices with texting capability.   

  • Log in to Tennessee State Bank’s NetTeller Online Banking
  • Click Options>Text Banking and check the box to enable text access for your mobile device
  • Check the box to accept the full terms and conditions; click Confirm
  • Enter your mobile telephone number (required)
  • Select your wireless provider from the drop-down menu (required)
  • Select the account(s) you wish to access from your mobile device and Submit
  • Confirm all information on the next screen and click Confirm
  • User receives a text message indicating they must text a reply of YES to activate the service
  • User receives confirmation text message that their enrollment is complete
  • User should retain the phone number as it will be used to text SMS messages for account information. The TSB Short Code number is 89549
  • An SMS Text Message with enrollment confirmation and Tennessee State Bank's Mobile Website will be sent to your mobile device following completion of the mobile settings
  • You may then begin using your mobile device to access your accounts

Valid SMS Messages:

  • Help – Returns command references
  • Bal – Returns balance for enrolled accounts
  • Bal <account short name> - Returns balance for specified account
  • Hist – Returns last 4 transactions for all enrolled accounts
  • Hist<account short name> - Returns last 4 transactions for specified account
  • Stop – Disables enrollment for text mobile banking

Messages are not case sensitive

The Welcome Text reminds that Msg&Data rates may apply; STOP will cancel text messaging service.

TSB's Bill Payment Service 

Our optional TSB OneClick™ and TSB Business BillPay-e™ can be used through NetTeller Online Banking or through the TNStateBank Mobile App. To enroll for the bill payment service, click on the Bill Pay tab after signing in to NetTeller Online Banking.   You can select to request enrollment on the Bill Pay page.  Our Bill Pay Service allows you to schedule payments for current, future, and recurring bills from your designated checking account(s) to Payees you choose in accordance with our Bill Pay Agreement.  The Bill Pay Service includes the option to pay: 

  • a company (e.g. credit card, utilities, cable) 
  • a person (e.g. friend or relative)
The Bill Pay Service is currently offered at no cost to you.  You may also view detailed billing information, such as full pdf billing statements, for eligible payees through eBill Connect.  Bill Pay Alerts are available to set up under the Notifications tab in Bill Pay.  Alerts can be emailed or texted to your mobile device when they occur.  Support staff is available for the Bill Pay Service with a Chat Now link or you can call toll free (844)-599-6556.  Support is available Monday-Friday 7:30am - 2:00am EST.  Our TSB Electronic Banking Department staff are also available by phone at (865) 908-5779 during the hours of 8:00am - 5:00pm - Monday thru Thursday or 8:00am - 6:00pm on Friday, except Federal holidays.  Want to know more about our Bill Pay service?  View the demo to explain more.    

We also have Frequently Asked Questions about our bill payment service for more information.   

WOMAN HOLDING HER CREDIT CARD AND WORKING ON A COMPUTER

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