Important Information for Debit / ATM Card Holders:
- Lost/Stolen Debit Cards - During office hours - (865) 429-2273 Mon-Thurs. (8am-5pm) and Friday (8am-6pm)
- Lost/Stolen Debit Cards (after hours) (800) 791-2525
- Card Activation Debit Cards (after hours) (800) 448-8268
- TSB FraudWatch (877) 662-8076
- Visa Purchase Alerts
Tennessee State Bank's Debit Card has the Visa® logo on it and is accepted any place that honors a Visa® card. The TSB Debit Card can now be upgraded to The Smoky Mountains Charity Card, The Patriot Charity Card or a School Spirit Card. Customers can order a TSB Debit Card or Charity Specialty Card at any of our branch locations or by calling Card Services at (865) 429-2273. Tennessee State Bank offers ATM services at each of our branches and other offsite locations. TSB customers may use any Tennessee State Bank ATM machine with no fees.
Sign up today(Opens in a new Window) for security and peace of mind with Visa Purchase Alerts! Visa will send you real-time text or e-mail alerts when you pay with your card.
1 Actual time to receive a transaction alert is dependent on wireless service and coverage within area.
Visa Purchase Alerts may not be available in all areas. Account activity qualifying for Visa Purchase Alerts may vary by issuer. Third party data & messaging rates may apply.
In order to prevent debit card fraud, it is sometimes necessary to place blocks on certain merchant types or transactions in certain states or areas. If you are out of state and are declined during a transaction, ask the merchant to run your card as a debit with your PIN. If you are still experiencing problems, call our office at (865) 429-2273.
Debit Card Limits
- ATM Transactions- $500.00
- POS Transactions- $2500.00
Changing the PIN on your Debit Card/ATM card
TSB FraudWatch App.Download our app from the Google Play(Opens in a new Window) (Android phones) or Apple Store (iPhones). By using the TSB FraudWatch app, you can check for pending notifications, check your notifications history or change your card status from active to block in the event that you have lost your card or definitely suspect fraud. If you use the TSB FraudWatch App, you will not receive the text messages or voice delivery notifications. However, emails will always be sent.
- SMS (text message) delivery.
“TSB FraudWatch Alerts” (short code 47334) will report the payee and payment amount to you and ask if you authorized the transaction. The reply is YES or NO. You may also reply HELP for help or call 877-662-8076. You may also opt out of future texts by replying STOP.
Voice Delivery.You will receive a voice response message with details regarding the suspected fraud transaction. You will be asked to press 3 if the transaction is unauthorized or to press 7 if the transaction is authorized. This delivery method will only be used in the event that you do not use the app, we do not have a mobile phone number on file or if you opt-out of receiving SMS text message alerts.
Email delivery.A “TSB FraudWatch Alert” will be sent from Tennessee State Bank with details about the suspicious transaction. The customer will be asked to call 877-662-8076 to verify the transaction. Emails will always be sent.
Verified by Visa® for Debit Cardholders